Frequenty Asked Questions
|
1. When do I have to pay a deposit, and
how much is it?
Deposits are required for all new customers,
however if the new customer is a homeowner the deposit is waived. The
telephone deposit may also be waived if the new customer is able
to supply a positive letter of credit from their previous telecommunications
provider. Telephone deposits will be retained for 12 months
and refunded with 8% interest if the account has been paid as agreed.
Residential Deposit -
$60.00
Business Deposit -
$60.00 |
2. How long will it take to have my telephone
turned on?
We make every attempt to connect new service
within 24 to 48 hours. |
3. Can someone sign for me, so I don't
have to pay a deposit?
No, at this time we do not allow for guarantors. |
4. What are the reconnect fees?
$5.00 |
5. What forms of payment do you accept?
We currently accept cash, checks, credit cards
and money orders for payment of telephone bills in the office. Credit
card payments may also be made over the phone by calling 704-889-2001.
We are in the process of adding an online payment option in the near
future. |
6. Who do I call for telephone outages?
To report telephone outages or other problems
call (704) 889-2001 during normal business hours. After hours
problems also call (704) 889-2001 and listen carefully to the system
prompts that follow. |
